Acquire BPO Collections Specialist

Collections Specialist

Acquire BPO

Negotiable

On-site - Quezon CityFresh Graduate/StudentDiplomaFull-time

Description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description

Role Title:

Collections Specialist

Role Level

Level 1

Career Stream

Finance

Department

Finance & Operations

Reports To

Retention and Collections Team Leader

Risk & Receivables Manager

Achieving Our Team Purpose

Improve efficiency and optimisation of hipages systems and processes (revenue generating or support) (E4G)

Location:

Sydney

Size Of Team

6 HC. 3 ( MNL, inc. TL), 3 (SUD, incl. Manager)

Direct Reports

0

Date

June 2024

Your Role Purpose & Objective

Reporting into the Risk & Receivables manager, the Collections agents main tasks are handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries with the aim of collecting outstanding payments in full in a timely manner.

How you will add value

Handling inbound and outbound customer calls in relation to the collection of overdue accounts, payment plans and general customer enquiries.
Build good working relationships externally and internally.
Timely and accurate updates on customer accounts & database management.
Escalating/referring matters to the relevant teams within the company.
Achieving daily, weekly, monthly collections targets & call volumes.
Participating in team meetings, reporting, Town Halls & training as required.

Behavioral Competencies

Attention to detail.
Ability to communicate effectively & think on your feet to problem solve.
Handling conflict and/or difficult customers.
Work autonomously & in a team environment.
Eager & ambitious.
Resilient & self motivated.

Your Experience

Requirements

Previous Finance experience in collections & credit will be well regarded.
Experience working in a call center environment or on the phone.
Experience with Salesforce CRM, Genesys call center software, Microsoft Office, GSuite & other cloud based work tools.

Who you will be working with

Finance & Operations team, Sales team & other teams from time to time.

Success Profile

In the first 0-3 months, the successful incumbent is expected to have delivered:

Completed hipages Induction training.
Is becoming proficient in hipages tools such as Salesforce, Genesys & other cloud based tools.
Achieving daily, weekly monthly targets as set by Risk & Receivables Manager.

In the first 4-6 months, the successful incumbent is expected to have delivered:

Proficient in hipages tools.
Achieving targets.
Achieving Dunnings Process touch points within timeframes & minimising assigned invoices.

In the first 6-12 months, the successful incumbent is expected to have delivered:

As above.

Join the A-Team and experience the A-Life!

Requirements

Please refer to job description.

Collections ManagementCustomer ServiceNegotiation SkillsCommunication SkillsProblem SolvingAttention To DetailTime ManagementFinancial AcumenConflict Resolution