Call Center Agent

Metacom Business Process Outsourcing

＄447-626[Monthly]
On-site - Taguig<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Employee Recognition and Rewards

    Performance Bonus, Annual Appraisal, Holiday Gifts, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Accidental Death & Dismemberment Insurance, HMO

  • Perks Benefits

    Annual Company Trip, Company Equipment, Training Subsidy

  • Professional Development

    Job Training, Professional Development

  • Time Off & Leave

    Sick Leave, Vacation Leave, Volunteer Time Off

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Description

  • Provide excellent customer service via phone.
  • Manage inbound and outbound calls efficiently.
  • Address customer inquiries and resolve issues promptly.
  • Document call details accurately in the system.
  • Maintain knowledge of products and services.
  • Work collaboratively with team members.
  • Achieve performance and quality metrics.

Requirements

  • Educational Qualifications: Bachelor's degree required.
  • Experience Level: Less than 1 year of experience in customer service or call center roles.
  • Skills and Competencies: Proficient in handling sales pipelines, excellent customer service skills, and effective communication abilities.
  • Working Conditions: Office environment, may require sitting for extended periods.
  • Qualities and Traits: Strong problem-solving skills, adaptability, and a positive attitude.
Sales PipelineCustomer ServiceCall Centre
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Elizabeth Agapito

HR ManagerMetacom Business Process Outsourcing

High response rate

Working Location

3-5, Cognizant Philippines - 18/20 Building. 3rd to 5th Floors 18 Upper McKinley Bldg Upper McKinley Road, McKinley Hill Exit, Taguig City, 1634 Metro Manila, Philippines

Posted on 13 June 2025

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