Banking Support (BAU Support/Specialist)
Hunter's Hub Inc.
Job Description
Description
- Handle User Queries: Respond to user inquiries, explain app features, troubleshoot issues, and provide step-by-step instructions.
- Investigate Issues: Gather details, reproduce issues, analyze logs, and categorize problems for resolution.
- Document Issues & Enhancements: Track issues via platforms like ServiceNow, document workarounds, and suggest improvements.
- User Acceptance Testing (UAT): Test fixes, patches, and enhancements, provide feedback to the development team.
- Account Management: Approve SMS PIN enrollments, manage account changes, and reflect updates in the system.
- Generate Reports: Create and manage monthly and weekly reports for operational needs (e.g., BS Compliance, Digital Channels).
- Handle Customer Complaints: Monitor complaint channels, investigate issues, provide solutions, and follow up for customer satisfaction.
- Regulatory & Compliance: Implement updates based on regulatory requirements, conduct UAT, and provide post-deployment support.
- Operational Enhancements: Manage the addition of new banks, QR onboarding, and billers, ensuring smooth platform updates.
- Internal Communications: Share product updates, incident reports, and system changes with internal teams.
Requirements
- Bachelor's degree in Computer Science or Engineering, Information Technology, Business Administration, or related field.
- At least 1 year of experience in any local banks.
- At least 3 months experience as BAU Support/Specialist.
- Work experience in Digital Banking (Web and/or Mobile) is preferred.
- Must possess strong problem-solving and analytical skills.
- Must be able to work collaboratively across technical teams and business units
- Excellent orientation of customer service with good communication skills
- Familiarity with productivity tools like MS Office (PowerPoint, Excel, and Word).
M Viray
RecruiterHunter's Hub Inc.
Active within three days
Working Location
N/A, Makati. Makati, Metro Manila, Philippines
Posted on 08 April 2025
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