{"@context":"https://schema.org/","@type":"JobPosting","title":"Technical Support Representative","educationRequirements":{"@type":"EducationalOccupationalCredential","credentialCategory":"bachelor degree"},"experienceRequirements":{"@type":"OccupationalExperienceRequirements","monthsOfExperience":12},"description":"

ROLE SUMMARY

Our client is looking for a Technical Support Specialist, internally known as Operations Support Specialist who will be responsible for monitoring system alerts during shifts, responding promptly to issues, and executing appropriate actions based on a flowchart. This role involves basic troubleshooting and problem resolution.

WORK SCHEDULE: 8:00 AM – 5:00 PM Pacific Daylight Time (11:00 PM – 8:00 AM Philippine Standard Time), follows Philippine holidays

POSITION TYPE: Full Time

WORK ARRANGEMENT: Remote

ESSENTIAL FUNCTIONS:

Monitor system alerts and notifications during assigned overnight shifts
Follow established troubleshooting protocols to address issues
Execute problem-solving actions based on provided flowcharts
Restart systems or escalate issues to senior staff as needed
Maintain detailed logs of alerts and actions taken
Ensure all issues are resolved within the allotted time or escalated appropriately
Provide weekend coverage as needed

QUALIFICATIONS:

A Bachelor’s degree in a related field is preferred
Previous experience in operations, dispatch, or customer support roles
Basic technical aptitude; prior experience with dashboards or similar systems is a plus
Experience working overnight shifts or in similar roles is an advantage but not required
Familiarity with troubleshooting systems and technology
Ability to follow detailed instructions and processes
Strong problem-solving skills with a focus on execution
Attention to detail and the ability to work independently
Excellent communication skills
Ability to manage multiple tasks and prioritize in a fast-paced environment

","identifier":{"@type":"PropertyValue","name":"DOXA Talent","value":"303740"},"datePosted":"11 April 2025","validThrough":"2025-05-11 15:00:56","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"DOXA Talent","sameAs":"https://bossjob.ph/company/87414","logo":"https://assets.bossjob.com/companies/87414/logo/company_logo.jpg"},"baseSalary":{"@type":"MonetaryAmount","currency":"PHP","value":{"@type":"QuantitativeValue","unitText":"MONTH"}},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"Manila, PH","addressLocality":"Manila","addressRegion":"National Capital Region","postalCode":"","addressCountry":"Philippines"}},"directApply":true}

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