Their primary responsibility is to maintain positive relationships between the franchisor and its franchisees. The Sales Account Officer maintains the day-to-day operations of company owned stores and provides customer service to both franchise accounts and end consumers. He/She is responsible for managing assigned branch and franchise accounts in growing their market. The Sales Account Officer will be responsible for bringing in more franchisees while maintaining a good relationship and excellent sales performance from all the existing franchisees. He/she will also ensure that franchisees are being taken care of.  

Key Result Area/Duties & Responsibilities 

Franchise Administration 

1. Establish a strict franchise application process to ensure that confidentiality is maintained when it comes to the company's know-how. 

2. Manages and conducts franchisee assessment, evaluation and selection process. 

3. Responds to franchise inquiries and applications within the agreed time frame. 

4. Ensures collaterals and other materials borrowed for the new branch opening are returned after the event. 

5. Does and/or drafts memorandums necessary for important announcements of operations department. Cascades it immediately to the clients/franchisees. 

6. Conducts store visits and operations audit to all the branches to ensure compliance with the set standard of Banh Mi Kitchen in terms of product quality, customer service and cleanliness. Conducts regular audits, inspections, and training sessions to maintain consistency across franchise locations. 

7. Ensures that all assets in the branch are properly tagged and in good condition. Ensures implementation of pest control. 

8. Prospect, identify, recruit, negotiate, enable and close new and existing franchise partners to drive sales. 

6. Develops franchising opportunities to acquire required competency and manages franchisee evaluation and certification. 

9. Does monitoring of store permits such as building, pest controls, and the likes. Does reminders to renew and schedule it prior the expiration/deadline. For company-owned stores, coordinate with the admin department on the schedules of the above-said activities. 

10. Monitoring and evaluating the performance of franchisees. Conducts business review to update the franchisees on the status of their store such as sales, equipment, renovation, etc. Suggests means on how to improve the performance of their store. 

Franchise Relation and Engagement 

1. Acts as a primary point of contact and support for franchisees, assisting them with operational queries, concerns, and challenges. 

2. Builds relations by seeking opportunities to interface and interact with franchise business partners through different activities/programs involving client. 

3. Recommends and implements activities/programs intended to strengthen/build relationship with franchisees/business partners and contribute to their development (Franchise Business Update). 

4. Provides support and assistance in franchise-related programs; proper program execution/implementation will result in a high franchise satisfaction level. 

5. Designs a system of communication using the appropriate medium to ensure on-time release of information, news and updates to clients; conducts regular review to ensure branch sales efficiency and effectiveness. 

6. Ensures that franchisees adhere to the established brand standards, operating procedures, and guidelines set by the franchisor. 

7. Assist and guide the franchisees on how to perform conflict and complaint resolution. Ensures that concerns by customers are handled and addressed immediately. 

9. Acts as point person on concerns raised by the franchisees regarding our services and products. Manage the issue as soon as possible. 

6. Oversees franchisee training, certification and performance. 

7. Provides franchisees with guidance and training to ensure the quality of franchised products and services. 

1. Works with the Marketing Department in planning, coordination and execution of Company promo, events and sponsorship. 

2. Does monthly, quarterly and/or yearly sales business review to ensure that targets are met according to expectations. 

3. Generate franchise leads and conduct sales presentation. 

4. Oversees execution of special projects and initiatives of Operations Department. 

5. Performs other tasks that may be assigned from time to time.