Reservation Manager

Sales Rain BPO Inc.

$355-444[Mensual]
En el sitio - Ciudad de Quezon1-3 años de experienciaBaceleroTiempo completo
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Descripción del trabajo

Beneficios

  • Beneficios Mandados del Gobierno

    Pago del mes 13, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS

  • Seguro de salud y bienestar

    HMO

Descripción

Operations

• Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilization of and adherence to the Quality guidelines as required by Clients.

• Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

• Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.

• Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

• Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

• Sell all rooms at a rate that maximizes owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

• Monitor all parked reservations in RMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

• Track sales promotions/advertising as required & advised.

Requisito

  • Hotel Reservations or Central Reservation Experience Required.
  • Customer Service, Sales or Hospitality experience preferred.
  • Excellent oral and written communication skills.
  • Adaptive to changing work schedules and working hours.
  • Customer orientation. Problem-Solving,
  • Decision-Making, and Analytical skills.
  • Efficient Multitasking ability.
Habilidades de comunicación
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JOVYLYN TAN

HR ManagerSales Rain BPO Inc.

Responder Hoy 0 veces

Ubicación laboral

27F, IBM Plaza Condominium Association, Incorporated. IBM Plaza, 8 Eastwood Ave, Quezon City, 1110 Metro Manila, Philippines

Publicado el 03 July 2025

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