**You must be able and willing to work from site in Filinvest City (Asian Star Building)**

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4 years ago (and growing to 175+ employees in that time).

We have plans to expand to 200+ employees within the next 2 months.

We are seeking an experienced Level 2 Helpdesk Technician, who has a minimum 2-3 years experience on an Australian account, ideally supporting a retail business with brick and mortar stores.

Please review the following criteria carefully before applying.

The role: 

• Resolve Tier 1 and Tier 2 support requests, including troubleshooting systems and devices for Windows computers

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Manage IT onboarding and offboarding processes for new employees

• Work with the IT and Operations teams on business initiatives for continuous improvement

• Other ad-hoc tasks 

Required Experience:

• 3 years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or a similar role within an AUS entity

• Microsoft Certified 

• Networking / Firewall experience

• Exceptional communication and interpersonal skills

• Tertiary qualifications in IT or a related field

What we offer:

• Above market remuneration

• HMO from Day 1 (primary and one dependent)

• Performance incentives

• Team building events and activities

• Brand new IT equipment

• 15 days VL

• 5 days sick leave

• 13 month and all other government mandated benefits

Please refer to job description.