• Primarily work in a call-center type of work environment.

• Provide technical support over the phone, email, onsite and/or remote on hardware and software issues.

• Ability to work flexible hour/s or flexible shift

• Determines requirements and/or root cause of technical issues by working with end-user.

• Answers inquiries by clarifying issues; researching, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers.

• Fulfills requests by clarifying desired information; researching, locating and providing information.

• Maintains client database by entering information.

• Keeps equipment operational by following established procedures; reporting

• Ensure escalation situations are managed and corrected quickly and professionally

• Drive customer satisfaction through service excellence

• Ensure customer calls are properly logged for continuous improvement.

• Learn to be proficient in service and repair of all systems (current, new and updates).

• Prepare needed daily, weekly and monthly reports.

• Handles a team or group of engineers

• Responsible for maintaining acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-worker.

• Willing to work in BGC, Taguig
• Willing to work on shifting schedule
• Can start ASAP