• Sales Order Processing: Manage and process all sales order requests through relevant system platforms. Customer Interaction: Answer all incoming calls, emails, and correspondence promptly and professionally. Greet all customers in a friendly and hospitable manner.
• Call & Email Transfer: Transfer calls and emails to the relevant sales managers based on system allocation. E-shop Enquiries: Respond to and action all e-shop inquiries efficiently.
• Live SMS Chat: Manage and respond to all Hotline (live SMS chat) inquiries.
• Outbound SMS Engagement: Engage in outbound SMS correspondence with customers via Hotline to check in and upsell.
• Account Management: Check customers' accounts receivable status during phone or live chat interactions, address any overdue invoices, and ensure customers are receiving our invoicing correctly.
  
  

• Experience in medical or healthcare account/field/industry - highly required
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
  
  

• Patience, empathy, and a passion for communication.
• Strong problem-solving skills and the ability to troubleshoot.
• Confidence in investigating issues and finding resolutions.
• A thorough understanding of both customer and business needs.
• Ability to come up with solutions that satisfy both parties.
  
  

Please refer to job description.