Customer Experience Associate ensures customers have a positive experience when interacting with a company's products or services. Handle customer inquiries, resolve issues, and provide information to create a smooth and satisfying experience.

Key Responsibilities:

• Develop Customer Experience Strategy
• Customer Engagement and Communication
• Order Fulfillment and Delivery Management
• Product Returns and Exchanges
• Customer Feedback and Insights
• Data Entry and Reporting
• Problem Solving

Skills and Qualities:

• Communications skills
• Problem Solving skills
• Empathy
• Patience and Persistence
• Knowledge of products and services
• Adaptability

Education & Experiences:

• College Graduate
• Experience in Sales, as Customer Service Specialist or Representative
• Retail Stores
• Call centers
• Online platforms

Please refer to job description.