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Remote Details
Open Country：Brunei | Cambodia | China | Hong Kong | Indonesia | Japan | Laos | Macau | Malaysia | Myanmar | Philippines | Singapore | South Korea | Taiwan | Thailand | Vietnam
Language Requirements：English
This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions
Job Description
Benefits
- Employee Recognition and Rewards
No Politics at Work, Performance Bonus
- Perks Benefits
Pay in Crypto, Telecommunication Allowance
Description
- Provide remote customer support for a leading cryptocurrency exchange, ensuring a seamless trading experience for users.
- Offer professional customer assistance via live chat, email, and other communication channels.
- Assist with inquiries related to account management, trading, deposits/withdrawals, and platform navigation.
- Work in a 24/7 rotating shift schedule, covering different time zones; each shift is 9 hours, including a 1-hour break.
- Maintain high service standards by resolving customer issues promptly and accurately.
- Collaborate with internal teams, including Compliance, Risk, and Product teams, to address complex issues.
- Stay up to date with cryptocurrency industry trends and platform updates to provide informed support.
Requirements
- Fluency in English is mandatory; proficiency in an additional language (such as Chinese, Korean, Japanese, or Russian) is preferred.
- Minimum of 2 years of experience in the cryptocurrency industry, customer service, or relationship management.
- Strong communication and problem-solving skills with a customer-centric mindset.
- Ability to work effectively in a shift-based environment and provide 24/7 global support.
- Basic understanding of cryptocurrency trading, wallets, and blockchain technology is an advantage.
- Self-motivated, adaptable, and capable of thriving in a fast-paced work environment.
Customer Servicecryptocurrency
HS L
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