Job List
Customer Service Manager
＄1.6-2.6K[Monthly]
No Resume NeededRemote1-3 Yrs ExpBachelorFull-time
SAFEPAL LTD.
Customer Service Representative
＄800-1.4K[Monthly]
No Resume NeededRemote1-3 Yrs ExpDiplomaFull-time
Flamingo Recruitment
Customer Service Representative
＄800-1.4K[Monthly]
No Resume NeededRemote1-3 Yrs ExpDiplomaFull-time
Flamingo Recruitment
Japanese Customer Service Specialist
＄2-3K[Monthly]
Top CompanyRemote1-3 Yrs ExpBachelorFull-time
MEXC
Cryptocurrency Market Making Service Broker
＄1-2K[Monthly]
No Resume NeededRemote3-5 Yrs ExpBachelorPart-time
FrostCrest
Customer Service Specialist
＄1.2-1.4K[Monthly]
Great PerksRemote1-3 Yrs ExpBachelorFull-time
OURBIT
Remote - Malaysia - Bilingual Customer Service (Web3, DEX)
＄885-1K[Monthly]
Fresh Grads WelcomeRemoteFresh Graduate/StudentDiplomaFull-time
MUFEX
Online Customer Service (Chinese-English)
＄1.4-1.8K[Monthly]
Top CompanyRemote1-3 Yrs ExpBachelorFull-time
MEXC
Korean Customer Service Representative
＄2-3K[Monthly]
Top CompanyRemote1-3 Yrs ExpBachelorFull-time
MEXC
Customer Service Specialist
＄1.2-1.6K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
杭州追牛科技有限公司
OTC Customer Service
＄1.4-1.9K[Monthly]
Top CompanyRemote1-3 Yrs ExpBachelorFull-time
MEXC
Customer Service Representative
＄1-1.2K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
Gate.io
Online Customer Service Representative
＄2.2-2.6K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Nextbillion
Customer Service Representative (German & English)
＄1.8-2.8K[Monthly]
Great PerksRemote1-3 Yrs ExpBachelorFull-time
Phemex
Customer Support Consultant
Negotiable
Top CompanyRemote3-5 Yrs ExpBachelorFull-time
SimCorp
Customer Success Manager
＄1.4-2.8K[Monthly]
No Resume NeededRemote1-3 Yrs ExpBachelorFull-time
Maverick Payment Solutions L.L.C-FZ
Customer Support Representative (Salesforce-focused)
＄1-1.2K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
Pearl Talent
Customer Support Specialist (For Pooling)
＄609[Monthly]
No Resume NeededRemote1-3 Yrs ExpBachelorFull-time
Virtua Solutions Outsourcing
Shopify & Paid Media Specialist with Project Management Expertise
＄1.2-1.4K[Monthly]
Quick ResponderRemote3-5 Yrs ExpEdu not requiredFull-time
Flexiwork Services
Fiat Customer Support (Spanish/Russian/English/Chinese)
＄1.4-1.8K[Monthly]
Remote1-3 Yrs ExpEdu not requiredFull-time
LBANK
Web Developer
＄400-600[Monthly]
Remote1-3 Yrs ExpBachelorContract
SPADE Security Services
Finance Services Analyst – Corporate Reporting
Negotiable
No Resume NeededRemote3-5 Yrs ExpBachelorFull-time
QBE Insurance
Administrative Assistant
＄800-1K[Monthly]
Quick ResponderRemote1-3 Yrs ExpBachelorFull-time
Intuitive Services Canada Inc
Lead Software Engineer
＄1-1.4K[Monthly]
Remote3-5 Yrs ExpBachelorContract
E-Solutions IT Services
Finance Services Analyst - Tax (Cebu | Manila)
Negotiable
No Resume NeededRemote1-3 Yrs ExpDiplomaFull-time
QBE Group Shared Services Centre
Online Customer Service Representative
＄800-1K[Monthly]
Remote<1 Yr ExpDiplomaFull-time
Gate.io
Online Customer Service Representative
＄800-1K[Monthly]
Remote<1 Yr ExpDiplomaFull-time
Gate.io
Online Customer Service Representative
＄1-1.4K[Monthly]
Great PerksRemote1-3 Yrs ExpDiplomaFull-time
Gate.io
Customer Service Specialist
＄606-699[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
weex
Coin Listing Operations Specialist
＄2.8-3.6K[Monthly]
No Resume NeededRemote1-3 Yrs ExpBachelorFull-time
Gate.io
Smarter Job Matches Await
Log in to discover AI-curated job opportunities tailored to your skills and goals.
Find Your Dream Job Now
Customer Service Manager
＄1.6-2.6K[Monthly]
No Resume NeededRemote1-3 Yrs ExpBachelorFull-time
SAFEPAL LTD.
Remote Details
Open Country：Worldwide
Language Requirements：English | Chinese
Job Description
Benefits
- Employee Recognition and Rewards
Distributed team
- Perks Benefits
Pay in Crypto
- Professional Development
Career Development
- Time Off & Leave
Paid Holidays
Read More
Description
- Lead and Develop Team: Manage, mentor, and motivate a high-performing customer service team by overseeing service quality, providing constructive feedback, conducting performance evaluations, assigning tasks efficiently, and organizing training programs to ensure the team consistently delivers superior customer support and maintains high satisfaction levels.
- Document and Knowledge Management: Create, update, and oversee customer support documentation, including external product guides, tutorials, and internal training materials, as well as response templates, ensuring they are accurate, accessible, and aligned with company standards.
- Collaborate with Technical Teams: Work closely with the technical department to enhance and refine the customer support technical infrastructure, streamlining processes and driving operational efficiency.
- Cross-Departmental Collaboration: Partner with internal teams such as marketing, sales, and product development to resolve complex customer issues, gather insights on customer needs and pain points, and offer recommendations for improving the overall product experience.
- Customer and Stakeholder Relations: Serve as a representative of the company in customer-facing interactions, cultivating and nurturing strong relationships with key customers, partners, and industry stakeholders to promote brand loyalty and enhance the company’s reputation.
Requirements
- Minimum of 2 years of senior-level customer service experience, with at least 2-3 years of experience as a customer service leader in a Web3 exchange or similar blockchain-related platform.
- Good understanding of blockchain technology and products, and familiarity with common customer issues in the Web3 space, such as wallet transfers, trading disputes, and regulatory compliance.
- Fluent in English communications, both in written and verbal communications
- Strong sense of responsibility and capabilities to work under pressure
Customer ServiceTeam ManagementCommunicationTime ManagementProblem-Solving
Yvonne W
HR ManagerSAFEPAL LTD.
Reply 2 Times Today
View more details