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flamingo recruitment

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Chat & Apply

Remote Details

Open Country：Worldwide

Language Requirements：English | Chinese | Japanese | Korean

Job Description

Benefits
  • Employee Recognition and Rewards

    No Politics at Work, Performance Bonus

Description

  • Provide remote customer support for a leading cryptocurrency exchange, ensuring a seamless trading experience for trading users.
  • Providing professional customer support to users through real-time chat, email, and other communication channels.
  • Handling customer queries regarding account management, transactions, deposits/withdrawals, and platform navigation.
  • 24/7 rotating shifts (9 hours per shift, including 1-hour break) to ensure global coverage.
  • Delivered consistent service excellence by resolving customer issues efficiently and accurately.
  • Collaborate with internal teams, including Compliance, Risk, and Product, to resolve complex issues.
  • Leveraged in-depth knowledge of crypto trends and system updates to resolve customer issues effectively.

Requirements

  • Native or fluent English required; additional language skills (Chinese/Korean/Japanese) a strong plus.
  • Minimum 2 years of experience in the cryptocurrency industry, customer service, or relationship management required.
  • Excellent verbal/written communication paired with a service-driven attitude.
  • Familiarity with crypto trading, wallets, and blockchain fundamentals is a plus.
Customer Servicecryptocurrency

Yvonne Y

Assistant Manager flamingo recruitment

High response rate

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