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Customer Service Representative

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Customer Service Representative

$800-1.2K[Monthly]
Fresh Grads WelcomeRemoteFresh Graduate/StudentHigh/Senior High SchoolFull-time
Flamingo Recruitment

Flamingo Recruitment

Customer Service Representative

Flamingo Recruitment
$800-1.2K[Monthly]
RemoteFresh Graduate/StudentHigh/Senior High SchoolFull-time
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Remote Details

Open CountryThailand

Language RequirementsEnglish | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

  • Maintain strong client relationships and explore deeper sales opportunities.
  • Regularly visit and follow up with existing clients, collect feedback, resolve issues, and expand business with them.
  • Respond to client inquiries through phone, email, or online service platforms, providing accurate and timely information on products, usage, pricing, inventory, etc., to ensure high customer satisfaction.
  • Assist with order placement, track and update customers on order status, ensure timely delivery, and coordinate with internal teams on any order changes or cancellations.
  • Handle complaints and disputes with a proactive attitude. Calm client concerns, 
  • propose solutions, and coordinate internal resources to resolve issues, maintaining a professional company image.


Requirements

  • Fluent in Thai and able to communicate in Chinese (spoken and written); 
  • English proficiency for reading product materials and handling emails.
  • Minimum 2 years of experience in sales or customer service.
  • Familiar with customer support procedures and communication techniques
  • Patient and service-oriented.
  • Familiarity with MRO (Maintenance, Repair, and Operations).
  • Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
  • Strong logical thinking and problem analysis skills.
  • Responsible, detail-oriented, proactive, resilient under pressure, and adaptable to change.
  • Cooperative and team-oriented, able to collaborate closely with others to complete tasks.
English LanguageCustomer ServiceProblem SolvingTeam PlayerCall CentreMandarin SpeakingSalesforceSales PipelineInterpersonal Skills

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