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COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.

Position: American Customer Service Manager

Company Industry: BPO Company

Work Location: Quezon City

Salary: Php 100,000 - Php 125,000 gross (Negotiable)

Work Schedule: Dayshift (Monday - Friday, Weekends Off)

Work Set-up: Work Onsite

BENEFITS:

• Sick Leave
• Vacation Leave
• HMO
• Insurance
• Government Mandated Benefits
• Other benefits will be discussed during the job offer

JOB RESPONSIBILITIES:

• Overseeing day-to-day operations of the customer service team
• Leading customer service agents in successfully achieving the company's goal
• Take ownership of customer's issues and follow problems through to resolution
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Provide additional upskilling or learning opportunities for team members
• Making weekly and monthly reports and surveys
• Evaluate agent and representative performance

RECRUITMENT PROCESS (ONLINE PROCESS):

• Resume Screening
• Initial Interview (HR Interview)
• Skills Interview
• Final Interview
• Job Offer

• Proficient in speaking, reading, and writing English
• Must be an American, Australian, British, Canadian or Irish National
• Open to Graduate or undergraduates
• With working experience as a Customer Support Manager in a BPO Set-up
• Willing to work in Quezon City