We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

We seek a detail-oriented and bilingual Intake Agent, fluent in Spanish and English, preferably based in Colombia, the United States, or a native Spanish-speaking country with strong English communication skills. The ideal candidate will manage initial client interactions with precision and professionalism. This role involves collecting client information, explaining our services, and maintaining a high level of customer satisfaction. Responsibilities include handling inbound and outbound calls for customer service and sales initiatives, conducting quality control audits, ensuring compliance with specific routines, generating reports, and contributing to performance management. Additional duties may be assigned based on client needs.

• Handle Initial Contacts: Serve as the first point of contact for incoming calls or messages, welcoming clients.
• Collect Information: Gather detailed data about clients’ needs, issues, or inquiries.
• Data Entry: Accurately input collected information into the call center’s database or management system.
• Sales Pitch: Present and promote products or services to prospective customers, tailoring pitches based on their gathered information.
• Assess Needs: Evaluate the urgency and importance of client requests to determine next steps.
• Schedule Appointments: Arrange follow-ups or appointments with relevant departments or specialists.
• Provide Information: Offer basic details about products, services, or processes and address general questions.
• Ensure Customer Satisfaction: Create a positive first impression through professionalism, courtesy, and empathy.
• Document Interactions: Record details of client interactions and prepare reports or summaries for internal use.

• We are looking for someone who has a minimum of 2 years experience working in Pizza Hut and must be currently employed for the last 2 years in a full-time capacity.
• Excellent English communication skills, having a conversational personality
• Flexible, multi-tasker, with a “can-do” attitude, comfortable working both in the Backline (kitchen) and Frontline (customer service, cashier)

• Flexibly use various resources to develop new customers and screen effective customers
• Understand the environment of each business trip location, expand the market customer base, and formulate work plans
• Collect industry market information from various regions, and fully develop channels for the company's development
• Maintain customer relationships, and cooperate with superiors to carry out the next step of work progress

As a Sales Agent, you will be responsible for driving sales, building customer relationships, and providing exceptional service. Your role will involve identifying customer needs, presenting solutions, and closing sales to help achieve our business objectives.

Job Description:

• Identify and reach out to potential customers through various channels
• Conduct sales presentations and product demonstrations
• Build and maintain strong relationships with clients
• Understand customer needs and tailor solutions accordingly
• Meet and exceed individual and team sales targets
• Maintain accurate records of customer interactions and sales activities
• Collaborate with the marketing team to optimize lead generation efforts