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Customer Service Representative
＄1.8-2.6K[Monthly]
Be an early applicantHybrid - Thailand1-3 Yrs ExpDiplomaFull-time
Flamingo Recruitment
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Customer Service Representative
＄1.8-2.6K[Monthly]
Be an early applicantHybrid - Thailand1-3 Yrs ExpDiplomaFull-time
Flamingo Recruitment
Customer Service Representative
Flamingo Recruitment＄1.8-2.6K[Monthly]
Hybrid - Thailand1-3 Yrs ExpDiplomaFull-time
Job Description
Description
- Maintain strong client relationships and explore deeper sales opportunities.
- Regularly visit and follow up with existing clients, collect feedback, resolve issues, and expand business with them.
- Respond to client inquiries through phone, email, or online service platforms, providing accurate and timely information on products, usage, pricing, inventory, etc., to ensure high customer satisfaction.
- Assist with order placement, track and update customers on order status, ensure timely delivery, and coordinate with internal teams on any order changes or cancellations.
- Handle complaints and disputes with a proactive attitude. Calm client concerns,
- propose solutions, and coordinate internal resources to resolve issues, maintaining a professional company image.
Requirements
- Fluent in Thai and able to communicate in Chinese (spoken and written);
- English proficiency for reading product materials and handling emails.
- Minimum 2 years of experience in sales or customer service.
- Familiar with customer support procedures and communication techniques
- Patient and service-oriented.
- Familiarity with MRO (Maintenance, Repair, and Operations).
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint).
- Strong logical thinking and problem analysis skills.
- Responsible, detail-oriented, proactive, resilient under pressure, and adaptable to change.
- Cooperative and team-oriented, able to collaborate closely with others to complete tasks.
Customer ServiceProblem SolvingTeam PlayerTechnical SkillsEnglish LanguageCall CentreInterpersonal SkillsSales Pitching and ClosureMandarin SpeakingSalesforce
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