• Provide efficient and friendly customer support, addressing user inquiries regarding transactions and platform usage.
• Collaborate with the team to coordinate the resolution of complex issues, ensuring customer needs are effectively addressed.
• Participate in company-provided training to become familiar with products and services, enabling better support for customers.
• Document and report user feedback, collecting market issue data to assist in optimizing products and services.

• Possess strong communication and coordination skills, able to coordinate internal and external resources to address customer complaints.
• Have strong learning and adaptability skills, continuously learning and keeping up with the latest developments in the industry to provide accurate information.
• Demonstrate a keen interest in Web 3, financial knowledge, and the blockchain industry; relevant experience is preferred.
• Exhibit a spirit of teamwork, enthusiasm for work, integrity, and the ability to handle work pressure.
• Willing to accept flexible work arrangements and have a team spirit.
• Based in Malaysia, with remote work flexibility.
• Good written communication skills in both Chinese and English.
• The company provides training.

Compensation:

8 days off per month, working hours: 2pm-11pm (GMT+8) Malaysia time.

Salary: Up to $1,000 USD.