As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.

You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.

This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:

• Ensure precise and confidential management of patient records.
• Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
• Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
• Handle prescription orders, ensuring timely processing and delivery to patients.
• Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
• Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
• Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.

What You’ll Need to Succeed:

• Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
• Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
• Proficient in English communication (both written and spoken).
• Willing and able to work fixed night shifts

What Makes You Awesome:

• Stellar English communication skills (both written and spoken).
• You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks.
• Quick on your feet and love learning new things.
• Tech-savvy and comfortable navigating computers like a pro.
• Your eye for detail is sharp—nothing gets past you!

We cater applicants from Bacolod, Iloilo and Roxas City and we remotely hire applicants from Baguio and Cebu City.

Please refer to job description.