Job Description
ITTrainingDemand ManagementHuman Resource
Description
- Oversee Training Delivery: Collaborate closely with the Training Delivery Manager to ensure the smooth delivery of training sessions.
- Manage Training Resources & Financial Planning: Handle training personnel management, participate in financial planning, and manage forecasting.
- Oversee Indirect Delivery Management: Manage partnerships with indirect delivery channels and reseller partners to expand training delivery reach and efficiency.
- Trainer Recruitment & Cross-Functional Coordination: Recruit and manage trainers/instructors, and coordinate with marketing staff (e.g., marketing manager, content/SEO writer, graphic designer) on website development and promotional activities.
- Collaborate with the Marketing and Sales Teams to develop promotional offers to attract clients.
- Strategize the marketability of courses when delivery resources are available at reasonable costs. Collaborate with the Marketing Team to drive interest through newsletters and social media.
- Monitor and report on new market trends and technologies in training, providing actionable recommendations.
- Expand Core Business & Identify Opportunities: Build on core strengths to identify new business opportunities, manage vendor relationships, and communicate with vendors effectively. Strengthen and maintain relationships with Insoft’s learning partners and clients.
- Coordinate with Training Sales & Delivery Teams: Work with the Training Sales Manager and Training Delivery Manager to match clients with courses across Insoft’s learning partner network.
- Vendor Communication: Introduce Insoft to vendors, establish communication, and discuss contract-related matters to understand alignment with their processes.
- Regular Reporting: Prepare and send daily, weekly, and monthly reports to the CEO as required.
- Participate in Operational and Development Initiatives: Engage in organization development and initiatives aimed at operational excellence.
- Perform Ad Hoc Tasks: Complete tasks as assigned by the CEO or their delegated representatives.
Requirements
- Proven experience in managing Operations, Training, Quality Assurance, Client Relations and Partner Relations, preferably in an IT or technology training company.
- Expertise in stakeholder management;
- Exposure to financial statements, including, but not limited to, balance sheet, income statement and cash flow statement; and
- Excellent good reporting skills.