Silver Goose 8 International, Inc.

Customer Support Representative (can write and read Thai language)

Starting Basic Monthly Salary: PHP 26,000 and above (OT,ND and Holiday not yet included)

Company Overview:

Silver Goose 8 (SG8) International Inc. is a PAGCOR regulated online gaming software company specializes in online Casino, Poker, Keno, Lottery and Sports Betting.

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team.

• Be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers.
• Be well-versed in the company’s range of products and services and provide accurate information and guidance to customers.
• To resolve customers’ inquiries and concerns promptly and accurately, troubleshoot issues, and find creative solutions to exceed customers’ expectations.
• Monitor customers’ feedback and escalate issues as necessary to ensure quick and effective resolution
• Daily administrative tasks, as well as other ad-hoc tasks that may be assigned.
• Collaborate seamlessly with colleagues and other departments to see tasks to completion.

Overview:

BGC, Taguig - Office Based

HMO Benefits After Six (6) Months

Competitive Salary

12hrs. Shifting Schedule with Two (2) Rest Days per Week

Leave Benefits (7 SL / 14 VL)

Government Mandated Benefits Available

Benefits

• 13th month salary
• Deminimis benefit
• Team building
• Exciting company culture
• Salary increase
• Year-end parties, company events, etc.

Job Qualifications:

• Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
• Professional, enthusiastic, and customer service oriented.
• Ability to be polite, confident, and diplomatic under challenging situations.
• Ability to set priorities and multi-task.
• Prior experience working in a call center, service industry and/or any customer service roles.
• Willingness to learn and strive for continuous improvement.

If you are:

• Proficient in writing and speaking English and Tagalog.
• Must know how to write and speak Thai language.
• College graduate or undergraduate without experience as long as trainable.
• Tech-savvy and proficient in Microsoft Office applications.
• Willing to start ASAP.
• Fresh graduates are welcome to apply.