Team Manager - Financial

V-Call Center Link Inc.

＄620-797[Monthly]
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
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Job Description

Description

As a Team Manager, you will be responsible for:

  • Leading, coaching, and managing a team of agents to meet or exceed performance metrics.
  • Ensuring operational excellence in customer service or collections for BFS products such as ATM/Debit Cards, Credit Cards, Loans, Bank Accounts, Buy Now Pay Later (BNPL), etc.
  • Monitoring KPIs and implementing action plans to improve productivity and service quality.
  • Supporting steady-state operations (not for new program launches).
  • Maintaining client satisfaction and adherence to service level agreements (SLAs).

Requirements

  • Minimum 2 years of total BPO/Call Center experience
  • At least 1 year of experience handling US BFS (Voice, B2C) accounts (Customer Service or Collections related to ATM/Debit Cards, Credit Cards, Loans, etc.)
  • Relevant BFS experience must be within the last 3 years
Organization Skills
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VCC Link Inc.

Digital Marketing V-Call Center Link Inc.

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Working Location

Quezon City. Quezon City, Metro Manila, Philippines

Posted on 30 June 2025

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