SUMMARY

The ServiceNow Developer’s primary responsibility is to support our growing ServiceNow implementation. This role provides platform support, implements changes and requests, and works on system integrations.

JOB RESPONSIBILITIES

• Assist in ensuring the platform is stable, available, and performs optimally. This includes installing, updating, and configuring apps and plugins and performing semi-annual upgrades.
• Support by working with administrators and end users to investigate, troubleshoot, and resolve support issues.
• Participate in the application roadmap guided by the ServiceNow Architects by designing, coding, and troubleshooting applications while following Best Practices.
• Meet with internal/external end users to further define business, functional, and technical requirements.
• Mentor by providing guidance, coaching, training, and documentation to administrators and end users.
• Participate in providing data, reporting, and analytics in support of business operations and metrics.

Direct ServiceNow Experience

• Experience with ServiceNow ITSM, CMDB, and SPM.
• Experience developing within a domain-separated instance preferred.
• ServiceNow certifications:

1. Certified System Administrator (CSA) required
2. Certified Application Developer (CAD) required

• Working knowledge of Script Includes, Business Rules, Scheduled Jobs, Workflows, Flow Designer, Update Sets, Import Sets, Transform Maps, Client Scripts, UI Policies, Form Designing, Inbound Actions, Notifications, Reporting, Dashboards, and Service Catalog.
• Experience integrating ServiceNow with other third-party platforms, including ingesting data from those systems, preferred.

General Technical & Development Experience

• JavaScript experience required.
• HTML, AngularJS, jQuery, and Service Portal experience is a plus.
• Working knowledge of API (Application Programming Interface) Management; REST, SOAP, Formats JSON, XML is a plus.
• General and technical documentation writing, based on the audience.
• Project Management, Agile Scrum Management is a plus.

Professional Qualifications

• Bachelor’s degree in Computer Science, MIS, or equivalent required.
• The ideal candidate will have 2+ years of hands-on ServiceNow experience.
• Ability to work both independently and within a team environment.
• Ability to work on multiple projects simultaneously.
• Background in ITIL and Knowledge Management processes is preferable.
• Excellent organizational, verbal, and written communication skills.
• Demonstrated ability to create solutions with limited requirements.
• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.