DUTIES & RESPONSIBILITIES:

• Handle the overall service store operations
• Achieve the overall service sales target for Accessory, HD and Device
• Maintain the highest customer service experience rating (NSSD) 98%
• Maintain Top 1 store ranking locally and globally for all Offline KPI target requirements
• Conduct necessary trainings includes product, soft skills or any related requirements
• Prepare store operations performance report includes KPI result, Sales achievement with Analysis and Improvement Plan

REQUIREMENTS:

• Candidate must possess at least Bachelor's/College Degree in any field.
• Minimum of 3-5 years’ experience in IT-Telco industry
• Experience in Telco Industry or other Service Center is an advantage
• Willing to work onsite at One Ayala, Makati
• Willing to work 6 days a week, mall hours

ELIGIBLE FOR HMO AFTER 6 MONTHS TENURE

Please refer to job description.