Application Analyst, CRM

• The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects.

Your main responsibilities:

• Application Support: Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
• Ticket Analysis: Responsible to analyse the tickets and identify the Root Cause
• Training: Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
• Project: Limited support of projects under the supervision of Application Consultant

Your background:

• 2-3 years of experience are needed
• Degree preferable in – Sales Business
• Experience with SAP CRM 7 is Mandatory in the following Areas:
• CRM Sales (Account, Activity, Opportunity, Quotation)
• CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
• Experience with SAP C4C will be considered in the evaluation
• Knowledge of other SAP modules (ie. CS, SD, LE) will be extra bonus
• This experience must come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
• International experience from either previous job in Global oriented Companies or from similar experience through consultancy assignments are mandatory