Technical Support:

• Provide technical assistance to customers, addressing inquiries about medical products and equipment.
• Troubleshoot and resolve technical issues, offering on-site or remote support as needed.
• Assist clients in setting up, calibrating, and maintaining medical devices.

Sales Support:

• Collaborate with the sales team to understand customer needs and recommend appropriate solutions.
• Assist in product demonstrations, presentations, and training sessions for clients.
• Support the preparation of technical proposals, quotations, and product documentation.

Product Expertise:

• Maintain in-depth knowledge of the company’s medical products, including their features, benefits, and applications.
• Stay updated on industry trends, competitor offerings, and advancements in medical technology.

Customer Relationship Management:

• Build and maintain strong relationships with clients, addressing their concerns promptly.
• Follow up with customers post-sale to ensure satisfaction and proper product usage.
• Gather feedback to identify areas for product or service improvement.

Training and Education:

• Conduct training sessions for customers and internal teams on the proper use and maintenance of medical equipment.
• Develop and distribute user manuals, guides, and troubleshooting resources.

Reporting and Documentation:

• Document all customer interactions, including technical issues, solutions, and feedback.
• Provide regular reports to management on customer needs, issues, and product performance

• Education: Bachelor’s degree in Biomedical Engineering, Life Sciences, or a related field is preferred.
• Experience: Prior experience in technical support, sales, or working with medical devices is an advantage.
• Technical Knowledge: Strong understanding of medical products, equipment, and their applications.
• Communication Skills: Excellent verbal and written communication to explain technical concepts clearly.
• Problem-Solving Skills: Ability to analyze issues, identify solutions, and implement them efficiently.
• Interpersonal Skills: Strong customer-focused approach and ability to build trust with clients.
• Organizational Skills: Capable of managing multiple tasks, prioritizing work, and meeting deadlines.
• Tech Proficiency: Familiarity with CRM software, technical tools, and Microsoft Office Suite.