We are looking for a dynamic and customer-focused Sales & Customer Service Representative to join our team. This dual-role position is responsible for developing strong client relationships, identifying sales opportunities, and ensuring excellent customer support throughout the client lifecycle. You’ll play a critical role in both growing revenue and maintaining high levels of customer satisfaction.

Sales Responsibilities

• Actively identify and pursue new sales opportunities with prospective and existing customers.
• Respond to customer inquiries, prepare accurate quotations, and follow up to close deals.
• Maintain up-to-date knowledge of products, pricing, and promotions.
• Build long-term client relationships by understanding customer needs and offering tailored solutions.
• Meet or exceed sales targets and key performance indicators (KPIs).

Customer Service Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, and service issues.
• Process orders accurately and coordinate with internal departments to ensure timely delivery.
• Handle returns, complaints, and escalations professionally and efficiently.
• Provide product support and post-sale assistance to ensure customer satisfaction.
• Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.

• 1- 3 years of experience
• Bachelor's degree required