Job Title: Sales Operations Manager

Department: Operations

Reports To: Senior Business Unit Manager

Location: Philippines

Employment Type: Full-Time

Job Summary

The Sales Operations Manager is responsible for leading efficient and high-quality support

operations, optimizing student completion rates, improving payment collections, resolving

escalations, and managing a team of Facilitators. This role is ideal for a high-performing leader

with experience managing operations in a sales-driven BPO environment. The position reports

directly to the Senior Business Unit Manager and offers exceptional growth and travel

opportunities.

Perks & Benefits

• Yearly International Travel Incentives! :airplane::trophy:
• Work with one of AUSTRALIAN FINANCIAL REVIEW’s fastest-growing education companies
• Fast-paced, purpose-driven work environment with real career growth

Key Responsibilities

• Back-End Support Operations
• Manage daily administrative functions and operational workflows
• Maintain accurate student data and ensure cross-functional reporting
• Identify and implement process improvements to enhance operational efficiency
• Student Journey Oversight (via Facilitators)
• Lead and mentor a team of Facilitators from onboarding through course completion
• Develop and maintain scripts, engagement plans, and tracking systems
• Track team performance and student satisfaction to ensure consistent, quality support
• Student Completion Rate Optimization
• Analyze student progress and proactively identify disengagement risks
• Collaborate with Academic and Support Teams to provide timely interventions
• Recommend and implement data-driven strategies to improve course completion
• Payment Collections Management
• Oversee and enhance student payment collection and follow-up processes
• Work closely with the Finance team to ensure accurate tracking and reconciliation
• Produce reports and develop strategies to improve collection performance
• Escalation Handling
• Act as the primary escalation point for student and operational concerns
• Investigate, resolve, and document issues efficiently
• Implement preventive solutions to address recurring issues

What We’re Looking For

• Proven experience in leading successful sales or operations teams
• At least 7 years in BPO B2B sales, ideally with international market exposure
• 3–5 years as an Operations Manager in a sales-driven campaign (BPO or relatedindustry)
• Proficiency in CRM systems & sales tools (G-Suite or MS Office is a plus)
• Strong communication, negotiation, and interpersonal skills
• A highly organized, solution-oriented self-starter
• Demonstrated integrity and discretion in handling sensitive client/student data

DO NOT APPLY if you cannot prove experience leading SALES or OPERATIONS TEAMS in a BPO or similar environment.

Key Performance Indicators (KPIs)

• Student Completion Rate
• Payment Collections Efficiency
• Graduate Work Placement Rate
• Number of Successful Graduates

Please refer to job description.