The Rider Onboarding Staff is responsible for facilitating the end-to-end onboarding process of driver-partners. This includes verifying application documents, activating accounts, managing gear inventory, and ensuring compliance with LTFRB requirements. The role supports both onsite and offsite work, assists walk-in applicants, and coordinates with internal teams such as Mobility, Training, Customer Service, Procurement, and Finance. Strong attention to detail, clear communication, and a proactive approach are essential in ensuring a smooth and compliant onboarding experience.

• Facilitate the verification and activation of driver-partner accounts during both onsite and offsite acquisition events by ensuring all submitted documents are complete and valid.
• Assist walk-in applicants by reviewing and validating submitted requirements to ensure compliance with onboarding standards.
• Communicate clearly with applicants whose submissions were rejected, providing detailed instructions on how to resolve issues and complete their onboarding process.
• Coordinate seamlessly with the Mobility and Training teams to ensure a smooth and efficient onboarding experience.

• Maintain accurate and up-to-date records of all driver-partner applications, ensuring their status is consistently monitored and reflected in internal systems.
• Regularly update internal trackers used by the team to monitor application progress and operational metrics.
• Manage and track inventory of driver-partner gear, ensuring accurate counts and timely replenishment.
• Provide support to driver-partners in updating vehicle information and other relevant details in the app.

• Review and verify the completeness and accuracy of submitted PA/CPC (Provisional Authority / Certificate of Public Convenience) applications.
• Address inquiries related to PA/CPC processes from both current and prospective driver-partners.
• Proactively provide updates to applicants through various communication channels (e.g., email, SMS, phone) regarding the status of their applications.
• Stay informed and updated on relevant LTFRB regulations, guidelines, and announcements to ensure accurate information dissemination.

• Review and validate billing reports to ensure all processed applications are correctly encoded.
• Coordinate with the Finance team to confirm payment of PA/CPC fees prior to processing or verifying applications.
• Ensure alignment between onboarding activities and financial documentation to support accurate reporting and auditing.

• Assist the Customer Service Department in handling LTFRB and compliance-related concerns.
• Partner with the Mobility and Training teams during activation events to ensure a streamlined onboarding process.
• Coordinate with the Mobility team for gear distribution during acquisition activities and events.
• Provide regular updates to the Mobility and Procurement teams on gear inventory levels and availability.

Others

• Perform other related duties as assigned, whether communicated verbally or in writing, to support the efficient operation of the department.

• No bachelor’s degree required — we welcome applicants from all educational backgrounds.
• Strong attention to detail and organizational skills.
• Good communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced and team-oriented environment.
• Willingness to learn and adapt to internal systems and processes.
• Experience in customer-facing or administrative roles is a plus.
• Basic knowledge of MS Office and Google Workspace (Docs, Sheets, Drive) is not required but considered a strong advantage.
• Comfortable working onsite and participating in offsite events when needed.

• Experience in onboarding, recruitment, or document verification processes.
• Familiarity with LTFRB-related documentation or transport compliance is a plus.
• Ability to manage and track inventory or supplies.
• Basic data entry or report generation skills.
• 
  
• Prior experience coordinating with multiple departments or stakeholders.

Please refer to job description.