【Main Responsibilities】

1. Customer Inquiry Response: Accept user inquiries through online customer service tools and provide answers to user questions.

2. Issue Organization: Timely collect and organize user issues and provide feedback to the team.

3. Shift System: Work in rotating shifts, both day and night.

【Qualifications】

1. Proficient in Japanese at N1 level (native speakers do not need to provide proof), skilled in using honorific language, with Chinese language proficiency preferred.

2. Possess strong logical thinking skills to assess users' genuine needs.

3. High empathy, warm and generous, responsible for customer experience, and able to provide practical solutions.

4. Strong communication skills and sufficient resilience to handle pressure.

Japanese Customer Support

【Main Responsibilities】

1. Complaint Handling and Inquiry Response: Respond to inquiries from users through online chat tools and provide answers to their questions.

2. Issue Organization: Collect questions from users in a timely manner and provide feedback to the team.

3. Shift System: Work shifts that include both daytime and nighttime.

【Qualifications】

1. Japanese Language Proficiency Level N1 (no proof required for native speakers), ability to use keigo (respectful language), with preference given to those with Chinese language skills.

2. Logical thinking skills and the ability to assess the true needs of customers.

3. High empathy, a cheerful and approachable attitude, responsibility for customer experience, and the ability to provide actionable solutions.

4. Excellent communication skills and high stress tolerance.