The Renewals Specialist is responsible for managing the subscription renewal lifecycle for mid-market and nonprofit/academic customers. This role is focused on maximizing customer retention, reducing churn, and supporting revenue growth through seamless coordination of renewals.

Benefits

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Work from home

Schedule

• 8-hour shift
• Night shift

• 13th month salary
• Anniversary bonus

Job Description:

• Owns the complete renewals process for assigned mid-market and nonprofit/academic customer accounts.

• Proactively engages customers and internal stakeholders to manage upcoming subscription renewals.

• Establishes and maintains standard operating procedures to ensure consistency in the renewals workflow.

• Maintains and reports a rolling 90-day forecast of renewals to provide visibility into the pipeline.

• Negotiates and executes renewal quotes and contracts in alignment with customer needs and business objectives.

Qualifications:

• Proficiency with Salesforce is required; experience with Stripe, DocuSign, and Zendesk is preferred.

• Tech-savvy, with a strong comfort level working across multiple platforms and tools.

Please refer to job description.