POS Support Engineer
Remote Details
Open Country：Philippines
Language Requirements：English, Tagalog
Job Description
Description
- Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.
- Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the systems operate efficiently.
- Complete detailed service activity reports.
- Communicate customer satisfaction levels and concerns regarding POS terminal performance. Offer suggestions for service improvements to enhance overall client experience.
- Undertake various tasks such as reprogramming, software upgrades, terminal swapping, and equipment pullout activities as requested by clients.
- Safeguard company-issued items and client-provided equipment, including terminals, peripherals, and other supplies.
- Deliver outstanding customer service by listening attentively to customer concerns and addressing them effectively.
Requirements
- Experience with POS systems and related hardware. (IBM POS, HP POS, Epson, Zebra and Posiflex.)
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Must have a steady Internet speed of at least 25 mbps.
Huertas Ali
Strategic Networks, Inc.HR Officer
Active this week
Benefits
Insurance Health & Wellness
Health Insurance, Life Insurance
Time Off & Leave
Paid Holidays, Government Mandated Leave
Posted on 15 August 2024
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