Operations Manager for Finance and Accounting - Shared Services APEC MX

STRATEGY

• Develop and execute a comprehensive F&A shared service operations strategy in QIAGEN Manila aligned with the organization's goals and objectives.
• Provide visionary leadership to the operations team, driving continuous improvement, innovation, data integrity, best practices, and cost efficiency of the operations.
• Position F&A shared service operations as a trusted partner, and manage stakeholders efficiently including business partners and teams across business cycles (O2C, R2R, S2P).

GOVERNANCE

• Create an efficient organizational structure focusing on core skills for better and faster decision-making, operations, and improvement.
• Maintain and continuously improve the span of control.
• Understand alignment needs within QIAGEN Manila (Customer Care, Procurement, Sales Coordination) and outside QIAGEN Manila (Commercial Operations, Local Country & Regional Accounting).

PERFORMANCE

• Build performance transparency and steer service delivery of the F&A shared service operations based on data, reaching agreed KPIs and productivity targets.
• Understand the business needs and deliver service based on the requirement.
• Establish sustainable daily management, problem-solving, and performance management processes.
• Drive performance improvements in QIAGEN Manila and cross-functionally.
• Ensure adherence to the SOPs and policies, and improve quality and compliance of the delivered service.
• Drive quality, user experience, and effectiveness across the organization, end-to-end (E2E), by working with relevant business stakeholders.

PROCESS

• Identify opportunities for automation and process improvements to enhance efficiency and reduce manual interventions, optimize end-to-end operation.

CAPABILITY & COMPETENCE

• Create a talent hub, understand the upskilling need, develop teams to be true solution partners, develop learning journeys for SMEs in operations, and drive best practice sharing, and knowledge sharing.

PEOPLE & CULTURE

• Effectively communicate the company’s goals, strategies, and performance targets to the operational teams.
• Be a role model driving a continuous improvement mindset and high-impact culture.
• Provide an environment for innovation, curiosity, and learning.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in Finance, Accounting, and business-related programs.
• At least 8 years of experience in managing finance and accounting teams in a matrixed environment.
• Experience in a shared service industry is a plus.
• Solid understanding of Accounting and Finance processes is strongly preferred.
• Strong communication skills to effectively liaise with both senior management and operational staff
• Ability to independently problem-solve; assess data and information to identify problems and inefficiencies within their department
• Ability to collaborate and support team members in a matrixed environment; ability to work independently and in a team setting
• Ability to streamline processes and workflows and ensure efficient task management
• Ability to inspire and guide toward common goals; can motivate teams to achieve the desired outcomes.
• Ability to navigate culture and politics across multiple functions
• Ability to work well under pressure; adaptable to change and evolving environments
• Must be willing to report onsite for the first 6 months (probationary period)

Please refer to job description.