• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• To train, support and mentor associates on required skills per client request
• To assist the Training Supervisor with tasks and responsibilities related to the post
• To set a timeline or training calendar cycle, which promotes increased operational efficiency
• To carry out strict process compliance on all levels within the team
• To update and review training plans that adapt to business needs
• To participate and contribute on weekly, bi-weekly and monthly business review meetings
• To administer Learning and Performance Needs Analysis (LPNA) on current team members
• To conduct and develop effective training techniques or methods to new hires and existing team members
• To identify and provide essential information for the trainees' and team members’ development and needs
• To develop and update training curriculum through coming up with the best resolutions and applying itaccordingly
• To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
• To plan and provide training support and development plans for team members
• To come up and conduct refresher training for existing team members that develop key skills that are essential for their respective accounts and roles Design and implement training programs
• Evaluate the outcomes of training sessions and maintain records of trainees’ progress and achievements
• To facilitate or manage soft skills training such as for back-office, voice, leadership and customer experience

• With at least 2-years of experience in Training & Development or equivalent area
• Must be a college graduate or completed at least 2-years in college
• Background and/or experience in freight forwarding or customs brokerage is an advantage
• Background and/or experience in drafting and creating technical training documents and manuals is an advantage
• Willing to work on public holidays/festivals if scheduled/required
• Amenable to flexible work schedules and flexible working hours as determined by business need/s
• Works well with time management and optimistic approach to challenging roles or tasks
• Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
• A competent team player with great grasp on the business and associate needs
• Resolution/results oriented and can proactively propose/share process improvement ideas/insights
• Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
• Eager to promote and uphold the corporate values
• Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
• Available to start ASAP