L1 Service Desk

Panoptik Global

$538-717[Monthly]
Hybrid - Pasig1-3 Yrs ExpBachelorContract
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Job Description

Description

This role involves providing the first level of support, with a focus on delivering firsthand assistance for store systems.

  • Keeping the user informed of progress
  • Communication with users - keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Closing all resolved incidents, requests, and other calls.
  • Resolving incidents/service requests when first contacted, whenever possible
  • Provide accurate information on IT Products or services
  • Escalating incidents/service requests that they cannot resolve within agreed timescales.
  • Identify and suggest possible improvements on procedures
  • Conducting customer/user satisfaction call-backs/surveys as agreed.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or self-service tickets.
  • Pass on any feedback or suggestions from customers to the appropriate team.
  • Providing first-line investigation, diagnosis, and isolation.
  • Determine the best solution based on the issue and details provided by the customer.
  • Walk the customer through the problem-solving process.


Requirements

  • 1-3 years of experience
  • Bachelor's degree preferred
L1 Service Desk
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HR Panoptik Global

HR OfficerPanoptik Global

Active today

Working Location

Ortigas Center. Ortigas Center, Pasig, Metro Manila, Philippines

Posted on 20 May 2025

Panoptik Global

Unfinanced / Angel

<50 Employees

Human Resources & Recruitment

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Panoptik Global

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