Japanese BPO Manager - P 100K - P 150K (Hybrid + Free Shuttle)

J-K Network Manpower Services

$1.8-2.7K[Monthly]
On-site - Quezon City1-3 Yrs ExpEdu not requiredFull-time
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Job Description

Description

COMPANY PROFILE:

Imagine working for a global luxury bed company that defines comfort, elegance, and rest. Our brand is the #1 choice worldwide for elite-quality beds and mattresses, and we’re proud to bring that excellence to the Philippines.

Now, we’re hiring a passionate Japanese Customer Success Manager to bridge excellence between our global teams and elevate our customer service experience to new heights.

Position: Japanese Customer Success Manager

Location: Taguig

Arrangement: Hybrid Work Setup (Work-from-home a few days per week)

Industry: World-Renowned Luxury Mattress Brand

Salary: ₱100,000–₱150,000 monthly

Schedule: Mon–Fri | 9:00 AM – 6:00 PM

Day Off: Weekends Off

BENEFITS:
  • Hybrid Work Setup (Work-from-home + onsite in Taguig)

  • 22 WFH days per quarter

  • Free shuttle service – Even from the provinces!

  • Top-tier HMO – Includes 2 dependents

  • 15 Sick Leave + 15 Vacation Leave + 3 Emergency Leave

  • Life Insurance from Manulife

  • Annual salary increase + bonuses

  • Rice, load, and other allowances

  • Work in a fast-growing startup with exciting career paths

REQUIREMENTS:
  • Japanese national or Half Japanese–Half Filipino (With strong grasp of Japanese culture)

  • Visa sponsorship available for Japanese nationals

  • Bilingual in Japanese + English (Conversational Tagalog is a plus)

  • Customer service management experience, ideally in a BPO or startup environment

  • 3–10 years of BPO experience, preferably in leadership or CS roles

  • Able to thrive in a startup culture – dynamic, flexible, fast-paced

  • Degree or HS graduate

RESPONSIBILITIES:
  • Act as the primary liaison for our Japanese CS team

  • Analyze feedback, concerns & service reports to design exceptional CX strategies

  • Build strong, trust-based relationships with Japanese stakeholders

  • Evaluate team performance & coach for continuous improvement

  • Innovate! Drive new systems to elevate our Japanese support experience

  • Collaborate with leadership teams to build a world-class CS ecosystem

Recruitment Process:

  • Paper Screening

  • Online Interview

  • Final Interview (Online)

  • Job Offer

OTHER JOB OPENINGS

  • Japanese Pharmacovigilance Manager - P120,000-P160,000

  • Japanese Luxury Store Supervisor - P90,000-P110,000

  • Japanese Fraud Specialist - P100,000-P110,000

  • Japanese HR Payroll (Payroll/Vendor) - P 90,000 - P110,000

  • Japanese QA Manager (QA exp) - P80,000-P100,000

  • Japanese Contract Reviewer - P100,000-P120,000

  • Japanese General Manager - P100,000 - P150,000

  • Japanese Marketing Coordinator - P100,000-120,000

  • Japanese HR Manager - P60,000-70,000

  • Japanese Sales Manager - P60,000 – 80,000

  • Japanese Lead Instructor - P50,000

  • Japanese Clinic Interpreter (w/ Medical exp.) - P 50,000 to P 80,000

  • Japanese Admin Interpreter - P 70,000 to P 100,000

  • Financial and Accounting Jobs

  • Japanese Finance Specialist - P50,000 - P 80,000

  •  Japanese SAP ANALYST - P 80,000 -  140,000

  • Japanese Accounts Payable Specialist - P 90,000 - 100,000

  • Japanese Accounts Payable Associate - P 90,000

  • Japanese Accounts Payable Specialist - P90,000 – P 120,000

  • Japanese Payroll Analyst - P 80,000 - 100,000

?Apply now!?

OUR SERVICE IS FOR FREE AND THIS IS FOR DIRECT HIRING!

Register now on our website to be updated with our Job Openings:

https://jknetwork-jobs.com/register



If interested, please send your resume to : [email protected]

Look for Ms. Atasha

Viber Number : +639176381894

Phone Number: 09176381894



Facebook and Messenger Name: フィリピン きゅうじん (JK Network Services)

https://www.facebook.com/firipin.kyuujin



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Requirements

Please refer to job description.

CommunicationProblem SolvingAdaptabilityTime ManagementTeamworkAttention To DetailCritical ThinkingOrganizationCreativityCustomer Service
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HR ManagerJ-K Network Manpower Services

Working Location

Unit 2-F 2nd Floor Crissant Plaza BLDG. 272 Commonwealth Avenue Matandang Balara 1119 Quezon City NCR, Second District, Philippines

Posted on 03 June 2025

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