A. IT Infrastructure & Systems Support

• Provide direct support for automation controls and the entire IT infrastructure that supports our Warehouse Management System (WMS), including network connectivity, servers, and related hardware
• Responsible for the local setup, configuration, and ongoing performance monitoring of the WMS, ensuring it operates efficiently and meets the demands of our cold storage operations.
• Actively support WMS data accuracy and ensure real-time stock updates, troubleshooting any issues that compromise data integrity or system synchronization.
• Work closely with the Group Shared Services ICT department and external vendors to ensure the overall stability and reliability of all facility-specific IT systems and the first line of defense for troubleshooting protocols when issues arise.
• Design, develop, and maintain relevant reports and dashboards from the WMS to provide actionable insights to operations, inventory, and management teams.

B. User Access & Security Management

• Maintain our ID badge system and access control systems for the facility, ensuring authorized entry and security of premises, particularly for cold storage areas.
• Manage and troubleshoot biometric readers for timekeeping and access, ensuring their accurate functionality.
• Coordinate the creation and deactivation of user access accounts for the WMS and other relevant systems, ensuring proper access levels and security protocols are followed.

C. User Support & Training

• Provide essential training and ongoing user support to encoders, warehouse staff, and other facility personnel on the effective use of the WMS and other operational software.
• Serve as the primary on-site IT support, resolving user issues, answering technical queries, and escalating complex problems to the Group Shared Services ICT department when 

D. Hardware and Infrastructure Maintenance

• Oversee and maintain IT equipment including computers, printers, scanners, handheld devices, routers, CCTVs, and timekeeping systems.
• Conduct regular system checks, software updates, and periodic preventive maintenance on hardware and servers.
• Monitor and ensure the stability of the local network, internet connectivity, and system uptime.

E. Automation and Security System Support

• Support the functionality of automated controls (e.g., temperature monitoring, alarms, RFID/barcoding systems).
• Coordinate with security personnel on CCTV monitoring systems, door access controls, and electronic safety systems.

F. Data Accuracy and System Integration

• Ensure the accuracy and integrity of transactional data within the WMS and related systems.
• Support integration between WMS and other platforms such as NetSuite, inventory dashboards, or billing modules.
• Perform regular data backups and implement data protection protocols.

QUALIFICATIONS

• Graduate of Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or a related field
• Relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified Professional)
• Minimum of 2-3 years of proven experience in a combined administrative and IT support role, preferably in a logistics, warehouse, manufacturing, or cold storage environment
• The incumbent will be assigned in Balagtas, Bulacan