Job Description:

• Serving as the first point of contact for customers seeking technical assistance over the phone or email
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customers

Requirements and skills:

• 1-5 years’ experience as an IT help desk
• College Graduate
• Global Service desk experience.
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered

Non-negotiable Qualifications:

• Minimum 3 years experience
• Immediate candidates only
• Bachelor's Degree with Diploma and/or TOR
• 2 years course (no back subject) with TOR
• Must have experience in ticketing systems either ServiceNow, Active Directory or CRM.
• Must have experience in global technical support

Please refer to job description.