The Field Collector will perform Collection/Skip-Tracing activities, primarily via field visits. The purpose is to locate delinquent clients whose whereabouts or contact information is unknown and perform collection actions which include negotiations of overdue accounts on any successfully traced clients. Also, as a Skip Tracer, the Field Collector is responsible for verifying existing and probing new contact information of customers and delivering Demand Letters within the area of responsibility.

Main responsibilities are:

• Perform collections actions on endorsed accounts following set policies and procedures
• Visit delinquent borrowers who refuse to repay their loan obligation in the regular collection process and negotiate for immediate repayment
• Follow through on the borrower's commitment to repay their loan obligation.
• Escalate collection issues gathered through field visit activities to discuss with the Collections Manager and team for immediate resolution/action.
• Probe and establish contact with delinquent customers
• Deliver demand letters and/or notices.
• Update the management with all newly acquired customer information (address, employer, mobile number/s, and other material information) in a timely and correct manner through probing/skip-tracing for future communication.
• Verify borrower information based on the provided data through the loan application.
• Perform other tasks related to collections as may be assigned

Qualifications:

• At least two years of experience in field collections or relevant experience in collecting from borrowers with unsecured loans
• Has a motorcycle and valid license

Please refer to job description.