A dispatcher receives requests, transmits messages, and coordinates the actions of people or vehicles. Dispatchers work in a variety of fields, including logistics, emergency services, and food service.

RESPONSIBILITIES:

• Receive requests: Dispatchers answer calls, receive requests, and record information.
• Transmit messages: Dispatchers communicate with mobile units, drivers, and customers.
• Coordinate actions: Dispatchers ensure that people or vehicles are directed to the right location at the right time.
• Monitor situations: Dispatchers use phones, radios, and mapping software to monitor situations.
• Plan and organize: Dispatchers may plan pick-ups and deliveries, organize timetables, and arrange shipments.
• Provide information: Dispatchers provide directions, traffic updates, and weather conditions to drivers.
• Prioritize: Dispatchers prioritize calls based on urgency and importance.

SKILLS:

• Communication: Dispatchers must have excellent communication skills.
• Calm under pressure: Dispatchers must be able to remain calm in emergencies.
• Multitasking: Dispatchers must be able to perform multiple tasks at once.
• Critical thinking: Dispatchers must be able to think clearly and solve problems.
• Organization: Dispatchers must be organized and able to keep track of information.