A customer support specialist's job is to help customers with issues or questions about a company's products or services. They work to ensure customers have a positive experience, and to help the company maintain and improve its customer relationships. 

Responsibilities

• Answering inquiries: Respond to customer questions by phone, email, chat, or social media 
• Resolving issues: Identify problems, analyze information, and provide solutions 
• Providing information: Offer product or service information, and explain features and functionalities 
• Gathering feedback: Listen to customer feedback and reviews, and use it to improve products and services 
• Maintaining records: Keep track of customer interactions and account information 
• Collaborating with others: Work with sales teams and other departments to resolve issues and improve customer service 
• Contributing to policies: Help develop customer service policies 

Skills 

• Communication: Be able to clearly explain issues and solutions to customers
• Problem-solving: Be able to quickly identify issues and provide solutions
• Patience: Be able to handle difficult customer cases
• Empathy: Be able to understand and relate to customers
• Multitasking: Be able to handle multiple tasks at once

• 2 years of BPO experience in international e-commerce
• College graduate in any field