Handle inbound calls or emails from Sun Life clients regarding insurance and financial products

Provide accurate information and efficient resolutions to customer inquiries

Maintain confidentiality and accuracy in client records

Ensure compliance with company policies and industry standards

Collaborate with other departments to improve customer satisfaction

Job Requirements

With at least 12 months of Local or International BPO experience

College Level or higher

Excellent English communication skills (both oral and written)

Strong customer service and problem-solving abilities

Willing to work on a hybrid setup (BGC-based)

Can start between October 13–17