Customer Service Representative
JetSon Manpower Agency
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Answer inbound calls, chats, or emails from telecom customers.
- Assist with billing inquiries, account changes, service upgrades, and technical troubleshooting.
- Provide accurate information about products, services, promotions, or payments.
- Log and document customer interactions in the system.
- Escalate complex issues to appropriate departments when necessary.
- Ensure all interactions meet client and company standards for quality and efficiency.
- Maintain professionalism and empathy in all customer interactions.
- Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates.
- High school graduate or equivalent (college level or graduate preferred).
- Strong English communication skills (verbal and written).
- At least 6 months telco experience.
- Basic computer and multitasking skills.
- Ability to stay calm and positive under pressure.
- Willingness to work on shifting schedules, weekends, and holidays.
Kim Siguenza
HR OfficerJetSon Manpower Agency
Active within three days
Working Location
SM City Masinag. SM City, Infanta Hwy, Masinag, Antipolo City, 1870 Rizal, Philippines
Posted on 06 August 2025
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