• Provide exceptional customer support through various communication channels including phone, email, and chat.
• Assist customers with product inquiries, issues, and complaints while ensuring customer satisfaction.
• Manage and maintain customer accounts, including updating information and processing orders.
• Collaborate with internal teams to resolve complex customer issues effectively and efficiently.
• Utilize Salesforce to track customer interactions and follow up as necessary.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years in a customer service role.
• Skills and Competencies: Proficient in English, with strong verbal and written communication skills.
• Skills and Competencies: Solid problem-solving abilities to handle customer inquiries promptly.
• Skills and Competencies: Familiarity with Salesforce is beneficial.
• Qualities and Traits: Strong work ethic and the ability to work independently and as part of a team.
• Qualities and Traits: Excellent organizational and interpersonal skills.