We are currently seeking a passionate and dedicated individual to fill the role of Bilingual Spanish Support Representative. This is an excellent opportunity for someone with a strong background in customer service and bilingual support experience. The ideal candidate must be fluent in both Spanish and English and have a minimum of two years in a voice support role. You should be prepared to join our team immediately and work in a dynamic, shifting schedule environment.

Responsibilities:

• Provide bilingual customer support (Spanish and English) over the phone to address inquiries and resolve customer issues.
• Deliver high-quality service while maintaining company standards and procedures.
• Handle a variety of customer concerns, ensuring swift and efficient resolutions.
• Collaborate with colleagues to ensure top-notch customer satisfaction.
• Document all customer interactions accurately and in a timely manner.

• Filipino citizen
• High school graduate or equivalent
• At least 2 years of experience in voice-based bilingual Spanish customer service.
• Strong verbal and written communication skills in both Spanish and English.
• Ability to handle multiple customer interactions with efficiency.
• A commitment to delivering excellent customer service.
• Must be available to start immediately and willing to work onsite on a shifting schedule.