Customer Service Representative
JAC Liner, Inc.
Job Description
Benefits
Allowances
Meal Allowance, Transportation Allowance
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, SSS/GSIS
Insurance Health & Wellness
HMO
Perks Benefits
Employee Discount, Free Meals
Time Off & Leave
Sick Leave, Vacation Leave
Description
- Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
- Document all inquires, requests, resolutions, and follow-up tasks
- Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
- Display a courteous and empathetic attitude to all customers
- Perform research to answer customer inquiries and requests
- Grow existing customer accounts through exceptional customer service and effective sales techniques
- Meet quantitative performance metrics as outlined
- Keep customer accounts current by updating databases during calls
Requirements
- High school diploma or general education degree (GED) required
- 1 year of customer service experience or fresh graduate
- Experience working with inbound and outbound calls, customer retention, and inside sales preferred
- Proficient in Microsoft Office
- Excellent interpersonal and communication skills
- Comfortable working in a high volume role
- Demonstrated ability to prioritize tasks and manage time efficiently
- Basic computer skills in various software and web-based applications
Laiza Panis
HIRING STAFFJAC Liner, Inc.
More than ten replies today
Working Location
JAC Liner, Inc.. Diliman, Quezon City, Metro Manila, Philippines
Posted on 10 July 2025
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