Customer Service Representative

LSERV Corporation

＄259-345[Monthly]
Hybrid - Negros Oriental<1 Yr ExpBachelorFull-time
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Job Description

Benefits

  • Government Mandated Benefits

    Pag-Ibig Fund, Philhealth, SSS/GSIS

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in-person.
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Follow communication procedures, guidelines, and policies.
  • Work with internal teams (e.g., sales, logistics, technical support) to ensure smooth customer interactions.
  • Stay updated on product knowledge, company services, and policies.
  • Associate or bachelor’s degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Problem-solving attitude and adaptability.
English LanguageCustomer ServiceSalesforceStrong Work EthicProblem SolvingInterpersonal SkillsCall CentrePeople Skills
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Kathrine antipuesto

Talent Acquisition SpecialistLSERV Corporation

Active within three days

Working Location

Dumaguete City. Dumaguete City, Negros Oriental, Philippines

Posted on 07 August 2025

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LSERV Corporation

501-1000 Employees

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