• Senior High Graduate (K-12), College Undergraduate, or College Graduate
• Open to beginners – with or without BPO experience
• Basic English communication skills
• Computer literate and comfortable navigating multiple systems
• Amenable to work on shifting schedules
• Willing to undergo training and can start ASAP

Key Responsibilities:

• Handle inbound customer calls and assist with inquiries or concerns
• Provide clear and accurate information about products, services, and policies
• Resolve issues effectively and escalate when needed
• Demonstrate professionalism, empathy, and a positive attitude in every interaction
• Accurately document customer details and update CRM records
• Consistently meet performance goals (response time, quality, and customer satisfaction)
• Collaborate with teammates to improve processes and deliver excellent service

Perks & Benefits:

• Monthly performance incentives + quarterly appraisals
• Meal & transportation allowance
• 30 days paid time off (up to 21 days convertible to cash)
• Exciting career growth and development opportunities