1. Handle customer requests through instant messaging, tickets and other online tools in English, German, and other languages.
2. Provide accurate, valid, and comprehensive information using appropriate customer service methods and tools.
3. Offer proper solutions to customer issues within reasonable time limits.
4. Maintain records of customer interactions and follow up to ensure smooth and accurate issue resolution.
5. Adhere to communication procedures, guidelines, and policies.
6. Ensure customer satisfaction and provide professional customer support.
7. Maintain a positive, empathetic, and professional attitude toward customers at all times.
8. Follow shift changes based on team needs. Current shift is UTC 09:00-18:00. This is 11:00 - 20:00 in Germany (UTC+2).
9. Manage Discord or other groups and reply in timely manner in German.

We can provide:

1. Competitive pay and benefits package, including paid leaves, birthday gift, etc.
2. Collaborative and harmonious team environment.
3. Flexibility for remote work. (Location is not limited but need be fixed)
4. Allowance in installments for new MacBook for work for a few months.

1. Bachelor's degree or higher.
2. Professional speaking, listening, reading and writing skills in English and German(Native is preferred).
3. At least one year CS related working experience in the crypto exchanges.
4. Own a Macbook bought within 6 months, or can purchase a new Macbook, to be paid back in installments within the next 6 months. This Macbook requires at least M1 chip and can only used for work.
5. Working five days a week, and willing to be scheduled for working at weekends. Able to support shift between UTC 09:00-18:00 timeslot.

Moreover:

1. Stable, kind, empathetic, compassionate, detail-oriented, with a strong spirit of teamwork.
2. With ability to handle multiple tasks under high pressure, while maintaining a professional attitude.

Note:

• This is a self-employed role, providing service to the company, paid fully in USDT.
• There are more than one headcounts in CS team and feel free to share this JD to your friends who maybe interested as well.