Customer Service Representative

SMCS Outsourcing

＄431-604[Monthly]
On-site - CebuNo Exp RequiredHigh/Senior High SchoolFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance

  • Government Mandated Benefits

    13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Health Insurance, HMO

  • Professional Development

    Job Training

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  • Provide exceptional customer service via phone, email, and chat.
  • Resolve customer inquiries and issues efficiently and accurately.
  • Maintain product knowledge to assist customers effectively.
  • Document interactions and follow up as needed.
  • Collaborate with team members to improve service quality.
  • Meet performance metrics and targets consistently.


  • Educational Qualifications: High/Senior High School diploma is required.
  • Experience Level: No prior experience required; entry-level position.
  • Skills and Competencies: Excellent English language skills, strong customer service orientation, and effective problem-solving abilities.
  • Responsibilities and Duties: Assist customers with inquiries, resolve issues efficiently, and maintain high customer satisfaction.
  • Working Conditions: Office environment with standard working hours; some shifts may involve evenings or weekends.
  • Qualities and Traits: Empathetic, patient, team-oriented, and good communication skills are essential for success.
English LanguageCustomer ServiceProblem Solving
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Jean Bandejas

HR OfficerSMCS Outsourcing

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Working Location

Cebu IT Park. Cebu IT Park, Brgy Apas, Cebu City, 6000 Cebu, Philippines

Posted on 06 October 2025

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